Please read these Terms carefully. AYAS provides general wellness tools and AI-assisted recommendations. It is not a doctor, emergency service, medical device, or substitute for professional medical advice.
1. Agreement and operator
These Terms govern your use of the AYAS Health AI mobile application, website, social features, subscriptions, content, and related services (together, the “Service”). “AYAS,” “we,” “us,” and “our” refer to the operator of AYAS Health AI, based in Pune, Maharashtra, India. By creating an account, purchasing a plan, uploading content, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility and accounts
- You must be legally able to enter into this agreement. A person below the age of legal majority may use AYAS only with verifiable consent and supervision from a parent or legal guardian, who accepts responsibility for that use.
- You must provide accurate information, keep it current, protect your credentials and device, and notify us promptly of suspected unauthorised access.
- You are responsible for activity performed through your account. You may not impersonate another person, create an account for misuse, or transfer or sell your account.
3. Health, fitness and AI disclaimer
Workouts, meal suggestions, calorie estimates, step goals, health scores, insights, chat responses and other recommendations may be generated or assisted by artificial intelligence. AI output is probabilistic and may be inaccurate, incomplete, unsuitable, outdated, or based on incorrect or missing information. It must be independently reviewed before you rely on it.
- AYAS provides educational and general wellness information only. It does not diagnose, prevent, monitor, cure, or treat disease and does not create a doctor–patient, dietitian–client, or other professional relationship.
- Do not use AYAS to make medication, diagnosis, treatment, pregnancy, eating-disorder, or other clinical decisions. Consult a qualified healthcare professional before changing diet or exercise, particularly if you have a medical condition, injury, disability, allergy, are pregnant, take medication, or have been advised to limit activity.
- Stop exercising and seek appropriate care if you experience pain, faintness, breathing difficulty, chest discomfort, or unusual symptoms. In an emergency, contact your local emergency service immediately; do not wait for an AYAS response.
- Food data and estimates may contain errors and are not a guaranteed source of allergen or nutritional information. Check labels and professional advice relevant to you.
- You choose whether and how to follow a recommendation and remain responsible for using safe form, equipment, surroundings and judgment. Results are not guaranteed.
4. Licence and acceptable use
Subject to these Terms, AYAS grants you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Service for lawful personal wellness purposes. You must not:
- break any law or another person’s rights, harass or threaten others, post unlawful or unsafe material, or promote self-harm, dangerous conduct, fraud, hate, sexual exploitation, or violence;
- upload malware, scrape or harvest data, evade access controls, reverse engineer where prohibited, disrupt the Service, or use automated access without written permission;
- use another member’s private or health information outside the purpose for which it was shared; or
- present AYAS output as a medical diagnosis or use the Service in a regulated clinical or emergency setting.
5. User content and social features
You retain ownership of content you upload, including images, videos, captions, comments and achievement posts (“User Content”). You grant AYAS a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for formatting or technical delivery, display, transmit and distribute that User Content only as needed to operate, secure, improve and promote the Service according to your visibility choices. This licence ends when the content is deleted, except for limited backup, legal, safety, or previously authorised uses.
You represent that you own or have all necessary licences, permissions and consents for your User Content and that it does not violate copyright, privacy, publicity, confidentiality or other rights. You are responsible for what you upload. AYAS does not endorse User Content and cannot pre-screen every upload. We may review, restrict, remove, preserve or disclose content where reasonably necessary to enforce these Terms, protect users, respond to a valid complaint, or comply with law.
6. Copyright complaints
If you believe content on AYAS infringes your copyright, email support@ayas.app with:
- your name, contact details and authority to act for the rights owner;
- identification of the protected work and the AYAS content or URL complained of;
- a good-faith statement that the use is not authorised by the owner, its agent, or law;
- a statement that the information is accurate, with any declaration required by applicable law; and
- your physical or electronic signature.
We aim to acknowledge a complete notice within 7 business days and, where the complaint appears valid, remove or restrict the content without undue delay, ordinarily within 14 business days. Complex disputes, incomplete notices, emergencies, or legal requirements may alter that period. We may ask for more information, notify the uploader, accept a lawful counter-notice, preserve evidence, and suspend repeat infringers. Knowingly false notices may create liability.
7. Subscriptions, billing and refunds
Prices, currency, plan duration and included features are shown before checkout. Payments are processed by Razorpay or another displayed payment provider under its own terms. AYAS does not receive your complete card or UPI credentials. Unless a checkout screen expressly states otherwise and you separately authorise it, an AYAS fixed-duration plan does not automatically renew. Taxes may apply. Refunds are provided where required by applicable consumer law and otherwise under the refund policy displayed at purchase. Deleting an account does not itself create a refund.
8. Third-party services
The Service may use or link to cloud hosting, AI, maps, authentication, payment, analytics, video, or other third-party services. Their separate terms and privacy practices may apply. AYAS is not responsible for a third-party service outside our reasonable control, although we remain responsible for our own obligations under applicable law.
9. Service changes, moderation and termination
We may update, suspend or discontinue features, moderate content, or restrict an account to maintain security, comply with law, prevent harm, or enforce these Terms. Where practical, we will give notice of material changes. You may stop using AYAS or request deletion at any time. Our Account Deletion Policy explains the process and limited archive period.
10. Intellectual property
Except for User Content and third-party material, the Service—including software, design, branding, databases and original content—is owned by or licensed to AYAS and protected by applicable law. No right is granted except the limited right to use the Service under these Terms.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We do not warrant uninterrupted availability, perfect accuracy, fitness for a particular purpose, compatibility with every device, or any particular health, fitness, weight or financial result. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
12. Limitation of liability
To the maximum extent permitted by law, AYAS and its team will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, loss of data, profits, opportunity or goodwill, or harm caused by reliance on AI or wellness recommendations, User Content, third-party services, or unauthorised account use. Where liability cannot be excluded, our aggregate liability relating to the Service will not exceed the greater of the amount you paid AYAS for the Service during the 12 months before the event giving rise to the claim or the minimum amount required by law. This section does not limit liability that cannot lawfully be limited, including liability for fraud or wilful misconduct.
13. Indemnity
To the extent permitted by law, you agree to defend, indemnify and hold AYAS harmless from third-party claims, losses and reasonable costs arising from your unlawful use of the Service, your User Content, or your breach of another person’s rights or these Terms. This does not apply to loss caused by AYAS’s own unlawful conduct.
14. Governing law and disputes
These Terms are governed by the laws of India, without excluding mandatory consumer protections that apply where you live. Please first contact support@ayas.app so we can try to resolve a concern informally. Subject to any mandatory consumer forum or jurisdiction, courts with jurisdiction in Pune, Maharashtra will have jurisdiction over disputes.
15. General terms
If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganisation, financing, or transfer of the Service subject to applicable law. Provisions that by nature should survive termination—including ownership, disclaimers, liability, disputes and lawful retention—will survive.
16. Changes and contact
We may revise these Terms as the Service or law changes. We will post the updated date and provide additional notice where required. Continued use after an effective update means acceptance where permitted by law. Questions may be sent to support@ayas.app.