A successful in-app deletion immediately signs you out and removes your account and associated content from live AYAS features. A restricted recovery copy is kept for 30 days, then scheduled for permanent deletion, subject to the limited legal exceptions below.
Delete from the app
- Open AYAS Health AI and sign in.
- Open Health Profile.
- Tap the Settings icon.
- Select Delete Account Permanently.
- Read both warnings and confirm Delete account.
The request is authenticated with your current account session. AYAS will not clear the account from your phone unless the server accepts the deletion request.
If you cannot access the app
Email support@ayas.app with the subject Delete My AYAS Account and your registered email address. Do not send your password, OTP, full payment credentials or unnecessary health documents. We may request proportionate information to verify that you control the account. We ordinarily complete a verified manual request within 7 business days, unless law, safety, fraud review, or technical complexity requires more time.
What is removed from live AYAS
- account, profile, contact details and health-profile settings;
- workout plans and activity history;
- nutrition, meal, water, weight, step and other tracker records;
- goals, reminders, insights, reports and AI chat history;
- social profile, uploaded posts, images/video references, comments, likes, follows, league snapshots and achievements; and
- active subscription association, notification token and app preferences stored on our live systems.
Removing a public post prevents ordinary access through AYAS. We cannot remove a copy another user independently saved or shared outside the Service, but we will address valid legal complaints concerning systems we control.
30-day recovery archive
To protect against accidental or unauthorised deletion, AYAS first transfers eligible records to a private archive that is not used for recommendations, social feeds, advertising, or routine product access. The archive is set to expire 30 days after the successful request. Authentication secrets such as the live access token, password and OTP are not preserved in that recovery copy.
After 30 days, recovery may be impossible. If you made a mistake, contact support@ayas.app promptly from the registered email address. Recovery is subject to identity verification and is not guaranteed, particularly after the archive expires.
Limited information that may be retained
Deletion does not require us to erase information that must or may lawfully be retained for a separate, limited purpose. This can include payment and tax records, fraud and security evidence, records needed to resolve a dispute, a valid legal preservation request, or information required to demonstrate compliance. Such records are isolated from the active account, access-restricted, and retained only for the applicable period (normally no more than 8 years for transaction records unless law requires otherwise).
Encrypted backups and provider caches may take a limited additional rotation period to overwrite. They are not restored to normal use and remain subject to access controls. Anonymised or aggregated information that can no longer identify you may be retained.
Subscriptions and payments
Account deletion ends access to AYAS under that account but does not itself reverse a completed payment, create a refund, or remove a payment provider’s independent legal records. Contact support before deletion if you need help with a payment or invoice.
Copyright or safety removal without deleting your account
You do not need to delete an account to report content. For a copyright, privacy or safety concern, email support@ayas.app with the content link or identifier and supporting details. Copyright notices are handled under the process in our Terms of Use.
Questions
For account deletion, recovery-period, or privacy questions, contact support@ayas.app. See also our Privacy Policy.